SUPPORT

Welcome to our support.

Q. Where are my downloads
A. It depends on your browser : Here are the most common ones.

CHROME : At the top-right, click the three menu dots then "Downloads". Here you will see all the files you have downloaded. To see the file on your computer's file manager (its location) click : Show in folder  To open the file, click its name. It will open in your computer's default application for the file type. You are then free to save the image anywhere you want.

MICROSOFT EDGE : This browser saves your downloads in the DOWNLOADS folder on your computer.

INTERNET EXPLORER : This browser saves your downloads in the DOWNLOADS folder on your computer.

FIREFOX : If Firefox did not ask you where to save the file, you go into Tools > Options > General and select the location where Firefox will store your downloads. Here, you can also configure it to ask you every time you choose to save a download.

SAFARI : This browser saves your downloads in the DOWNLOADS folder on your computer. To change where downloaded items are saved on your Mac, choose Safari > Preferences, click General, then click the "File download location” pop-up menu and choose a location.